:: Frequently Asked Questions - FAQ's

Though Mail Attender solves many business problems, companies are very cautious in changing their Lotus Notes infrastructure. Mail Attender was designed to be as non-invasive as possible, due to the knowledge that we gathered as we were researching the need for this product.

Mail Attender is comprised of two databases (Mail Attender and Mail Attender Archive) and is self-contained, meaning that it does NOT require any changes to any other application. Both the Mail Attender and Mail Attender Archive databases must exist on every server that requires processing.

ARCHITECTURE

Does Mail Attender run on R5?
Mail Attender is certified to run on R5.

Does Mail Attender run on 'Clustered' servers?
Mail Attender is completely compatible with Clustering.

Does Mail Attender work with Shared Mail?
Mail Attender is completely compatible with Shared Mail.

What must I do to Mail Attender when I upgrade my R4 servers to R5?
Mail Attender does NOT require an upgrade to run on R5. It is already R5 compliant.

What platforms does Mail Attender support?
Mail Attender will run on ANY platform that Lotus Notes runs on.

What technology/software does Mail Attender use?
Mail Attender uses LotusScript agents to perform its processing. Mail Attender uses no API calls.

INSTALLATION

How is Mail Attender installed?
Mail Attender is shipped with its own Lotus Notes-based installation routine. The Mail Attender Installation will guide you through the Installation in a wizard-like fashion.

What Servers need to have Mail Attender installed?
Every Mail Server that has people that you wish to process MUST have a Replica of the Mail Attender Database.

CONFIGURATION

Does Mail Attender affect my Public or Private Name and Address Book?
There are no changes made to any Name and Address Book.

Must I change the Mail Templates for Mail Attender to run?
You do NOT need to change the Mail Templates to use the core Mail Attender features (i.e. Attachments, Documents...). However, there are some ancillary features of Mail Attender that would not be available if the Mail Template was not changed (e.g. Last Opened Date)

What access does Mail Attender need?
Mail Attender itself requires no special access. However, the signer of the Mail Attender Agents must have Manager access to the Mail databases, Administration rights on the Server, and Restricted LotusScript Agent rights.

RETURN ON INVESTMENT

What kind of ROI does Mail Attender provide?
There are two ways to realize the ROI. The first is from a reduction of legal exposure. This could be due to the enforcement of a document retention policy, or elimination of 'inappropriate' attachments circulating within the company. The second ROI benefit is from space reclamation, due to document, attachment or quota management. One Mail Attender customer reported that they reclaimed almost 200 GB of storage from the first Mail Attender document process.